Reverse Proxy not working for Windows XP clients

[Andreas Walsh]

Hi all,

I recently configured our Jira installation to run with an apache reverse proxy.

A DNS alias points to this proxy machine and the proxy then redirects to the real machine.

This works great for every user no matter what browser they use except for people using Windows XP. For them their client takes a very long to get each element of the page and it often times out without getting anything.

I have read:

https://confluence.atlassian.com/display/JIRAKB/JIRA+is+Slow+Due+to+High+Latency+Connections+While+Using+Reverse+Proxy

and implemented that but it does not really help as connections simply take way too long to connect and they time out on Windows XP. On other systems (Ubuntu, Windows 7, Mac OS) pages return quickly and there is no problem. I have also discounted network issues through testing different configurations.

The main parts of my httpd.conf are as follows (addresses and ip addresses are not real and I will tighten things up security-wise once I get this working)

Any ideas as to why the Windows XP clients are getting stuck?

Any suggestions much appreciated.

...

 

Listen 10.111.11.111:8080

 

...

 

 

LoadModule proxy_module modules/mod_proxy.so

LoadModule proxy_balancer_module modules/mod_proxy_balancer.so

LoadModule proxy_ftp_module modules/mod_proxy_ftp.so

LoadModule proxy_http_module modules/mod_proxy_http.so

LoadModule proxy_ajp_module modules/mod_proxy_ajp.so

LoadModule proxy_connect_module modules/mod_proxy_connect.so

#LoadModule cache_module modules/mod_cache.so -- 2013Apr25 Disabled, as possible source of users not being able to log in via reverse proxy

LoadModule suexec_module modules/mod_suexec.so

#LoadModule disk_cache_module modules/mod_disk_cache.so

 

...

 

 

ServerName mainhost.mycompany.com:8080

 

 

...

 

<IfModule mod_proxy.c>

 

<Proxy *>

    Order deny,allow

    Allow from all

</Proxy>

 

ProxyRequests Off

ProxyPreserveHost       On

ProxyPass               /       http://otherhost.mycompany.oracle.com:8080/

ProxyPassReverse        /       http://otherhost.mycompany.com:8080/

 

 

</IfModule>

[Andreas Walsh]

Shameless bump.

[Harry Chan]

Hi, what browsers have you tried on Windows XP? Does it fail for all browsers? Do those Windows XP machines go through a corporate proxy server to reach JIRA?

[Andreas Walsh]

I've tried IE, Firefox and Chrome. It fails in all in the same manner.

They normally could go through a proxy server but when proxy use is turned off then they still see the problem. I don't think the corporate proxy server is the issue as a result.