Rovo - Can Rovo be used for end user conversations?

[Talana Van Der Merwe]

Can Rovo be used as a AI assistant for end user customers? Referencing public Confluence pages to find what the end user needs, through the Jira HELP option? 

[Kai Becker]

Hi @Talana Van Der Merwe 

welcome to the community and thank you for your question. 

Currently Rovo is not available to JSM customers. 

What is available though is the Virtual Agent. It can serve customers with content from the knowledge base on a conversational manner. 

https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/virtual-agent#setting-up-ai-Answers

[Talana Van Der Merwe]

Wonderful! Thank you for your reply Kai.

[Marc - Devoteam]

Hi @Talana Van Der Merwe 

Welcome to the community.

Based on my knowledge and what I have been reading, currently it serves agents but not customers.

In JSM you could use the Virtual Agent

[Talana Van Der Merwe]

Thank you Marc, much appreciated!

[Marc - Devoteam]

Please accept my answer as a solution, if my answer helped to solve your request.

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