Run Jira as a service : JAVA_HOME is not defined

[Pierre Cattin]

Hi, I have intalled Jira 6.1, not as a service, but now I would like to run it as a service:

I followed that procedure but I I get an error message telling me that JAVA_HOME is not defined, even though I defined it:

[Nic Brough -Adaptavist- · Accepted solution]

Hmm, Windows 2003, storage server - odd choice of platform.

Main problem here is that you need to be running AT LEAST JDK 1.6 to run Jira 6.0.

[Tarun Sapra]

"odd choice of platform." - is an Understatement ;)

[Pierre Cattin]

It's a test server to prepare an upgrade of Jira. But you're right, I should also upgrade the OS, not only Jira. Thanks.

[rambabu patina]

May be the problem is due to failure to locate "MSVCR71.DLL", which can be found in %JAVA_HOME%/bin. There are two options to resolve this problem:

• Add %JAVA_HOME/bin to PATH, then restart the JIRA server.
• Copy MSVCR71.DLL to system path, C:\WINDOWS\SYSTEM32 or C:\WINNT\SYSTEM32

And You cannot run JIRA as a service on a 64-bit operating system

[Pierre Cattin]

Thanks, but these two options are for jdk1.6 and I tried with jdk1.7...

My OS is Windows Server 2003 32 bits.

Maybe I should try to re-install Jira and simply tick the box "install jira as a service".

[Tarun Sapra]

Hi Pierre,

Why aren't you upgrading your OS, your gonna run into lot of compatibility issues, as it's really really outdated.

[rambabu patina]

Try using java jdk 1.7 version.

And which OS(provide me the bit also) you are using to run this service?

And see this link may helps you.

[Tarun Sapra]

I don't think that Jira 6.x is really compatible with jdk4.x

[Pierre Cattin]

I have installed jdk1.7 and it didn't change:

Do you know why it ignores JAVA_HOME?

[Pierre Cattin]

Hi Steven, I tried to point JAVA_HOME to the jre directory, but it didn't change anything. Then I set JRE_HOME, and here's what I got :

And there are no entries in the jira log file...

[StevenA]

It seem that your JAVA_HOME should be pointed to C:\j2sdk1.4.2_10\<jre drectory>

Reference document: https://confluence.atlassian.com/display/DOC/Setting+the+JAVA_HOME+Variable+in+Windows

[StevenA]

As you can see on the document that you have provided, it stated Ensure the JAVA_HOME variable is set to the root of your Java platform's installation directory.

You can follow this document to set JAVA_HOME variable on your Windows.

Best Regards

Steven