SEN for the migration from Cloud to Data Center

[Eunchae Shin]

My team explore to migrate the projects from Jira Cloud to Jira Data Center.

When I tried to backup the projects from Cloud, the system asks to enter SEN of Server.

Would it be SEN of Jira Data Center (destination), not SEN of Cloud?

[Ankita Mehta]

Hi @Eunchae Shin

Yes — the system is asking for the Support Entitlement Number (SEN) of your Jira Data Center instance, which is the destination, not the Cloud (source). Atlassian requires this to validate where the export is being used.

Also keep in mind:

• Jira Cloud’s native export is site-level only, not project-specific.
• If you need to migrate just a few projects, and want to retain history, links, and attachments, mentions, enterprise data migration tools should be considered

For high-fidelity, no-downtime project migrations from Cloud to Data Center, OpsHub Migration Manager (Atlassian Solutions Partner) can help you with your use case as it is designed for complex or regulated environments. You can migrate in phases or all at once with zero downtime, while retaining complete data — including history, attachments, comments, and custom fields. Field mappings and transformations are handled automatically, preserving traceability without the need for custom scripts.

Hope it helps!

[Walter Buggenhout]

Hi @Eunchae Shin and welcome to the Community!

While I am not entirely sure where the system is asking for that information, I am quite sure that's a yes. Cloud does not have SEN numbers.

Hope this helps!