SLA calculation

[Shiraz Choudhry]

Hello,

we are using TTS - SLA Durations add on to trace the trend of SLA.

We want to know, how the average time is calculated?

Thanks for your support.

Best regards,

Shiraz Choudhry

[Gökçe Gürsel {Appfire}]

Hi Shiraz,

Thank you for your interest in our product. 

I see that you've also opened a ticket in our portal so I'll answer your question there.

Have a nice day!

Thanks,

Gökçe