SLA for Jira Software

[Benilda Valbuena]

What's the add on or plugin that we can use for SLA in jira software data center?

[Ste Wright · Accepted solution]

Hi @Benilda Valbuena 

If you're using Jira Service Management, SLAs come as part of the feature set - check out details on those here: https://confluence.atlassian.com/servicemanagementserver/setting-up-slas-939926373.html

If you're using Jira Software, there are Apps which allow you to add SLAs, like Time to SLA - check out options here

Ste

[Benilda Valbuena]

thank you! this is helpful :)

[Hieu]

https://marketplace.atlassian.com/apps/1211843/time-to-sla?tab=overview&hosting=datacenter

I using this on for jira server, also see it available for datacenter, you can check then decide later

[Benilda Valbuena]

thank you! will consider. 

[Danut M _StonikByte_]

Hi @Benilda Valbuena

With our Great Gadgets plugin you can track a lot of metrics, including SLA. 

For example, with the the Control chart gadget you can see the SLA of each issue, as well as the average SLA.

With the Cycle Time Trend, you can see the average SLA for past time intervals along with the trend chart.  

With the Histogram Chart you can see how many issue failed their SLA, by setting a threshold. 

Just have a look over this blog article: An effective dashboard for Service Desk and Customer Support teams in Jira Service Management. It is for JSM, but most of the charts will work on Jira Software as well.  

Thank you,

Danut Manda.