SLAs not showing after importing issues from a csv file

[Swarna Radha]

Hi,

After importing issues from csv file, slas are not showing up. All issues have imported are showing channel: Unknown. I am using JIRA Service Desk project

Can you tell what is the issue? Do i need to add a column sla in the csv file?

Thanks

Swarna

[Gaston Valente]

Swarna,

Does the imported issues trigger the start condition of this SLA rules?

SLA usually start when an issue enters certain status, but also can start after creation.

The issues should trigger the event that causes the sla rule to start

[Swarna Radha]

Hi,

Yes, For example SLAs start when issue is in Status New, but when i import issues using with status status "New". No slas is displayed.

[Peter Barton]

Did you get an answer to this.

This is happening for me as well.