Salesforce Jira Validation Failed! The reporter specified is not a user

[Eileen Lim]

Encounting the above issues, but it only affected 2 users, hence no sure whats the issue.

[Felipe Perez _ServiceRocket_]

Hello Eileen,

I'm Felipe, an Appfire support engineer. Please allow me to help you with your issue

Regarding:

> Salesforce Jira Validation Failed! The reporter specified is not a user

To better understand the issue you are facing, can you share with us the following:

In Jira, navigate to Apps > Salesforce > Bindings > Mapping > mappings, and share a screenshot of your mappings.

This error could be related to sending an incorrect value to the reporter field in the mappings. 

We look forward to your reply!

Best,
Felipe

[Eileen Lim]

Hi Felipe, its not allowing me to access the mappings even I am an admin for Jira.

[Shubham Gupta]

Hi Eileen,

Welcome to the community!

I'm Shubham from the Grazitti team. Could you please let me know if you are using a third-party integration tool or a custom integration?

This will help you receive more relevant answers to your question

[Eileen Lim]

I believed we are using AppFire