Scammed by Asfalis (using Jira) - please help

[Alexx Savage]

Does anyone know how to get in contact with someone higher up at either company (Asfalis or Atlassian), who can help me get the money I'm owed?

I need help with a screen cover MetroPCS sold me with a reimbursement guarantee from Asfalis. Asfalis uses Jira/Atlassian. to scam people, and I can tell because one of their emails alludes to it (Jira@AsfalisWarranty.Atlassian.net).

MetroPCS said I'd get the money upfront, but it turned out to be a reimbursement. Asfalis has repeatedly delayed my reimbursement for nearly six months, despite promising my money was coming & giving multiple fake deadlines. I contacted consumer protection, but they didn't help protect anyone except the company. If necessary, I'm going to be starting a lawsuit, but I would rather settle this out of court.

Thanks so much.

[MattD]

Sounds to me like Asfalis use Atlassian products to track claims and send email about claims. With  proof that Asfailis are behaving illegally you could ask Atlassian to close down their Jira instance. Otherwise, I don't think Atlassian can do much.

Good luck with getting Asfalis to help with this. This forum is for questions about Atlassian, not about the Atlassian customers who use Atlassian tools.