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Search broken after introducing AI

Hrant Harutyunyan June 26, 2025

Hi, please explain why you broke the search which was working fine before introducing artificial i**ot you developed? At the moment the search is broken on the level that it can't even find tasks when I enter directly task name as it is in the ticket. You enter task name as is and the system can't find it. Wow. Even Windows explorer does it better.

Besides, with some heck, it brings some tickets from 2018-2020 years, for the hell knows what reason. I need to work on tasks which are needed now, not back in the times of Neanderthals.

You make things which are useless cause they wipe existing features functionality into void. I don't have anything against LLM features, as long as they don't break the existing tools. 

And please stop questions like "did you use filters", "is your computer turned ON", "is the power up", "is your webpage refreshed" - YES YES YES everything is fine, filters are fine, browser is fine, power is 220V and internet is stable. The only thing that doesn't work is your search feature which was successfully broken by your devs.

2 answers

1 vote
Dilip
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 26, 2025

Hi @Hrant Harutyunyan 

could you please provide more context what exactly you are trying to search for?

note - usually if you have more large query, try to remove one letter at a time to identify the problem in the query

1 vote
Walter Buggenhout
Community Champion
June 26, 2025

Hi @Hrant Harutyunyan

You are clearly not happy with what you're experiencing. Sorry to hear that. Just in attempt to step over that and actually help you out - could you explain a bit more how and where you are trying to search?

If I try to reproduce what you explain, I am getting the following result, which seems pretty to the point:

Screenshot 2025-06-26 at 11.36.46.png

Maybe a bit more context about your use case might help us determine why your experience is different ...

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