Search for page/issue not working in Jira Software Server

[Eugene Dementiev]

I have JIRA Software server installed, and everything seems to be working except search in the "Link" popup.

When I click "issue actions" and choose "Link", the popup opens. Then, if I click on "search for an issue", nothing happens.

In developer console I see the following happening:

batch.js:531 GET http://jira.[REDACTED].com/rest/dev-status/1.0/issue/summary?issueId=undefined&_=1527984478112 400 ()
XMLHttpRequest.send @ batch.js:531
send @ batch.js:203
ajax @ batch.js:197
retrieveAggregateData @ batch.js:1338
refreshSummaryData @ batch.js:1587
(anonymous) @ batch.js:715
dispatch @ batch.js:110
h @ batch.js:102
batch.js:531 XHR failed loading: GET "http://jira.[REDACTED].com/rest/dev-status/1.0/issue/summary?issueId=undefined&_=1527984478112".
XMLHttpRequest.send @ batch.js:531
send @ batch.js:203
ajax @ batch.js:197
retrieveAggregateData @ batch.js:1338
refreshSummaryData @ batch.js:1587
(anonymous) @ batch.js:715
dispatch @ batch.js:110
h @ batch.js:102
batch.js:5017 refresh: onFocus: Enabling polling
batch.js:5017 refresh: Checking updates for: WorkPoller
batch.js:5017 ajax : executing request for workAllData
batch.js:5017 WorkController update check: no data change
batch.js:531 XHR finished loading: GET "http://jira.[REDACTED].com/rest/greenhopper/1.0/xboard/work/allData.json?rapidViewId=3&selectedProjectKey=OPP&etag=3%2C1527982968000%2C%5B%5D%2C%5B%5D%2C6&_=1527984478313".
XMLHttpRequest.send @ batch.js:531
send @ batch.js:203
ajax @ batch.js:197
m.makeRequest @ batch.js:1205
u.makeRequest @ batch.js:5014
u._executeGet @ batch.js:5014
u.get @ batch.js:5014
d.load @ batch.js:11464
d.getDataForViewId @ batch.js:11464
d.checkForUpdates @ batch.js:11464
H.checkForUpdates @ batch.js:11467
i @ batch.js:11553
(anonymous) @ batch.js:714
b.each.b.forEach @ batch.js:701
n @ batch.js:11553
(anonymous) @ batch.js:5002
b.each.b.forEach @ batch.js:701
trigger @ batch.js:5002
(anonymous) @ batch.js:11547
k @ batch.js:716
setTimeout (async)
(anonymous) @ batch.js:716
(anonymous) @ batch.js:714
dispatch @ batch.js:110
h @ batch.js:102
batch.js:5017 refresh: onBlur: Disabling polling

What's probably important in there is error:

http://jira.som-service.com/rest/dev-status/1.0/issue/summary?issueId=undefined&_=1527984478112 400 ()

But I'm not sure what this is.

I can add a link by giving its URL copied from e.g. Confluence, and that will work. So I have added and deleted a link by providing a URL a few times.

In atlassian/jira/log/atlassian-jira.log this resulted in these records (not every time link/delete link causes this)

2018-06-02 23:55:53,966 http-nio-8080-exec-16 ERROR user 1435x1075x1 1wmgae2 196.52.84.01,10.0.2.2,17.18.0.5 /secure/LinkConfluencePage.jspa [c.a.l.jira.webhooks.TemporaryWebhookSolution] Remote link aggregation cache clearing webhook failed - exception.
2018-06-02 23:55:53,981 http-nio-8080-exec-16 ERROR user 1435x1075x1 1wmgae2 196.52.84.01,10.0.2.2,17.18.0.5 /secure/LinkConfluencePage.jspa [c.a.l.jira.webhooks.TemporaryWebhookSolution] Remote link aggregation cache clearing webhook failed - exception.
2018-06-02 23:56:04,970 http-nio-8080-exec-16 ERROR user 1436x1100x1 1wmgae2 196.52.84.01,10.0.2.2,17.18.0.5 /secure/DeleteRemoteIssueLink.jspa [c.a.l.jira.webhooks.TemporaryWebhookSolution] Remote link aggregation cache clearing webhook failed - exception.

I suspect this is related, but puzzled that the exceptions causing these errors aren't logged here.

Just to clarify though, search doesn't work when trying to link an issue to either JIRA issues or Confluence pages.

Any ideas what could this be?

Thanks

[Eugene Dementiev · Accepted solution]

I have since done the following:
1) rebooted the server
2) exported confluence data
3) wiped confluence data directory
4) reinstalled confluence with MySQL (was H2 before) and then imported data

Then, when I tried to link an issue to a confluence page, the search finally started working.