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Send an Email notification when the issue's status change

Thomas Sacco September 5, 2018

email not send on event change

 

1 answer

0 votes
Mohamed Benziane
Community Champion
September 6, 2018

Hi Thomas,

 

What do you have on your notification scheme ? 

Thomas Sacco September 7, 2018

for the event "issue closed" I added

Issue Closed
  • Project Role (Service Desk Team)
  • Single Email Address (agreco@heinekenusa.com)
  • Single User (sbhasin)
Mohamed Benziane
Community Champion
September 7, 2018

In your workflow do you have the fire event postfunction?

Thomas Sacco September 10, 2018

Yes, but it says fire a generic event, not the issue closed event.  I think this is where I should add the Issue closed event, but add Post Function is grayed out.

 

  1. Set issue status to the linked status of the destination workflow step.
  2. Add a comment to an issue if one is entered during a transition.
  3. Update change history for an issue and store the issue in the database.
  4. Re-index an issue to keep indexes in sync with the database.
  5. Fire a Generic Event event that can be processed by the listeners.

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