Send automatic e-mail when due date overrun

[ILEANA-VALENTINA VEIZU]

Hi all; 

I'm trying to automate the sending of e-mail to the assignee of an epic once the scheduled due date passed.

I decided to trigger it each week in order not to be too often, the problem is that the JQL search returned 26 epics but the automation sent only to 4 epics, and I couldn't find a pattern why it choose those issues.

Any ideas what I can do?

[William Thomaz Calesco · Accepted solution]

@ILEANA-VALENTINA VEIZU  there is no need to create a branch rule.. 

1 - In your Scheduled trigger, `check` the "Run a JQL search and execute actions for each issue in the query"

2- Then insert something like this in as JQL:
type = Epic and dueDate < startofDay() and statusCategory != Done

(change to your own need)

3 - Uncheck this:
Only include issues that have changed since the last time this rule executed

4 - then create your action to send email to the assignee


A scheduled automation with the JQL session abled will run against each issue returned in the jql results

[ILEANA-VALENTINA VEIZU]

Hello, 

Thanks a lot for your feedback - it worked. 

I reached the branching because when i tried to do it without i've received some errors about incompatible components or smth like this.

But now it worked perfectly.

[Fazila Ashraf]

Hi @ILEANA-VALENTINA VEIZU 

Welcome to community!

Why is there a branch in the rule?

Could you share the JQL on the schedule trigger and the details of the branch?

[ILEANA-VALENTINA VEIZU]

Hello,

I've answered above to William, it's solved now thanks for your availability any-how.