Send mail on a specific day with Jira Automation

[min]

I've created a Jira Automation to automatically set a due date.
If I want to follow this up with a mailing 3 days before the due date is reached, what features should I use to create the automation?

[Ben Finn · Accepted solution]

You will need a second automation.

I would recommend running a scheduled automation every day with a JQL that checks for due dates equal to "startOfDay(-3d) then use the send email component. Ill get some screenshots and share steps.

[min]

Hi Ben. 

Could you give me screenshots and share steps?

[min]

In fact, I don't know anything about JQL at all.

[Ste Wright]

Hi @min 

You can schedule a rule to run once a day, and check if there's any issues which are due within 3 days - and send the email if yes!

It will look something like this...

• Trigger: Scheduled
  • Run rule every = 1 days
  • Run a JQL Search... = TRUE (checkbox)
    • JQL - due >= 3d and due < 4d
  • Only include issues... = FALSE (checkbox)
• Action: Send Email
  • To / Subject / Content - populate as required

---

A few notes...

• The JQL looks for issues due in 3 days or more, but less than 4 days - this ensures the email is just sent on that specific day

Let us know what you think!

Ste

[Ste Wright]

Hi @min 

I've seen your response above; I've included JQL here - does this work for you at all?

Ste.

[Asha Goyal]

Hello @min 

You can try below smart values for mailing 3 days before due date.

Action →THEN: Edit issue fields

Due Date

*Choose smart value {{now.PlusDays(3)}}

Hope it helps

Thanks