Service Desk On Demand Not Issuing Notification to Reporter

[JMcDonnell]

Hi,

Contrary to expectations, no mail notification is sent to Reporter when issue created via Customer Portal. All other notifications are issued as expected.

Note that a notifications scheme for the project is active and Create issues to Reporter. A separate permissions scheme has also been created overiding the service desk permissions scheme.

Please advise.

Thanks,

Jimmy

[JMcDonnell]

Hi Udo, Notify Me is set. Any ideas? Thanks

[Udo Brand]

Hi Jimmy, since you use Ondemand, I have no more ideas.

[JMcDonnell]

Hi Udo, What difference does it make whether I use On Demand or not. Is this the end of the investigation? Are Atlassian not interested in resolving this customer's issue with JIRA? Thanks, Jimmy

[Udo Brand]

I would have used the notification helper or looked at the mail logs. Not sure if those are available for you under Ondemand.

[Udo Brand]

Does the user have in his preferences set:

My Changes:                    Do not notify me