Set automated description for new tickets - syntax issue

[Johannes Ruhl]

Hello everyone,

new to Jira cloud and I would like to automate something.

When HR creates a ticket the description in the create mask is hidden.

When the ticket is created the desctiontion is shown and changes via automation to the same list ot taks we need to do.

So I added an automation with "Edit work item" - Description:

Something like this:

(x) Create AD account

(x) Create Softphone account

I the Editor after that I cannot change the Icon to (/) as text.

Only with the Emoji-menu that sucks.

Is there a way to change the stuff with markdown or so within the Automation?

So add a checkbox and a text with link like this:

[ ] Create AD Account

[ ] Create [Softphone Account] (https://wwwsoftphone.com.au)

Thanks a lot!

[Samuel Gatica _ServiceRocket_ · Accepted solution]

Hi @Johannes Ruhl 

Welcome to the community!

The checklist option is not available as a wiki mark option, here you can see all the supported formats for wiki mark Text Formatting Notation Help 

I suggest you install the app Checklists for Jira (Free) and then using automation you can create a set of checklists for the issue.

Here is an example Checklists & Jira Automation: Add Conditional Checklist when Issue Created 

Hope this helps!

Best regards

Sam

[Johannes Ruhl]

Holy moly Checklists for Jira (Free) is awesome.

Thank you very much for the recommendation.

All done and setup. I'm happy <3

[olena_tsarova]

Hi @Johannes Ruhl 

Jira native capabilities for handling checkboxes and Markdown are limited. The Description field supports basic rich text (via the Atlassian editor) but [ ] and [x] will appear as plain text.

If you need automated checklists, consider 3rd party apps like Smart Checklist for Jira,  or use sub-tasks, which are also automatable and trackable (though with a bit more overhead).

[Johannes Ruhl]

What it curretly looks like:

What it looks like in the created ticked and the editor:

What it shloud look like with checkboxes and links: