Share Jira ticket via email - Jira 7.1

[Daniel Bairstow]

Accordingly, there should be a share box next to export when I go into an issue so that I can select an external party to send details of the ticket to, but where is this option in this version? Am i just missing it? Do i need to configure something in options to set this?

Thanks!

Brendan

[Elifcan Cakmak]

Hello

There is a button like you said next to export:

If you don't have that button maybe sharing component is disabled. Check system plugins on manage add-ons section and find Share content component and check if it's disabled.

Regards,

[Daniel Bairstow]

Thanks for the reply. The component shows as enabled, I tried disabling and enabling, no joy. Still cant get that box up! How strange! Any other ideas?

Are you using the same version as us? We are on 7.11

[Elifcan Cakmak]

Hi, we have 7.7 but I don't think that would make a big difference. One more thing I can think of, do you have browse users (global) permission? That may also be the reason if you don't.

[Elifcan Cakmak]

Also in the share content component are all the modules enabled? Could share issue be disabled only?

[Daniel Bairstow]

Yes, all the modules do show as enabled..

Unfortunately the user account is a member of the administrators group. How strange! I have upgraded this server quite a few times, i wonder if something has got messed up in an upgrade?

[Elifcan Cakmak]

That's very strange, I can't think of anything else. Maybe you can try to open a support ticket and Atlassian will be able to help you, I'm sure. Sorry I couldn't be much help.

[Daniel Bairstow]

No, not at all, thanks for responding :)

Will see if I can get a ticket logged.

Cheers!