Sidebar has dissapeared

[Ana Narváez Vila]

Today I have been switched to Jira New Experience and my sidebar has dissapear!!!

I cant navigate. Could you help me?

Thanks

[Ana Narváez Vila]

Today everything works fine again. Maybe Atlassian support has done something

Thanks

[Jack Brickey]

@Ana Narváez Vila, are you on cloud using the new UI? If so please check that the sidebar is not simply collapsed. Can you send a screenshot of what you are seeing? Can you try another browser and/or clear cache on current browser?

[Ana Narváez Vila]

Hi Jack

Yes I am using the new UI. I cant see anything in left side nor upper side. It happens in all browsers so I think is a problem of my account configuration but I dont know where can I modify that.

Two screen shots are attached

Thanks!!!!

[Jack Brickey]

ok so you should see something like below on your kanban board. Other questions/things to try:

1. what do other users see?
2. has this suddenly stopped working
3. log out and back in
4. clear cache on browser (most issues seen like you are indicating are correct by doing this)
5. contact Atlassian Support

[Ana Narváez Vila]

Hi Jack

That's the problem, there is nothing in left side :)

Log out and log is done

Browse cache cleared

I have some colleagues that see everything OK and others that have the same problem as me.

I will try to contact with Atlassian support.

Thanks anyway

[Jack Brickey]

that is certainly unusual so i suspect something in your instance. Please post the final result here to close the thread out.

[Ana Narváez Vila]

It was a problem with my proxy configuration. 

Thanks