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Sign up issue

Innovate Automation Support January 11, 2025
  • there is some error in sign up process.Screenshot 2025-01-11 at 5.47.06 PM.png

 

Screenshot 2025-01-11 at 5.44.30 PM.pngScreenshot 2025-01-11 at 5.47.06 PM.png

2 answers

2 votes
Sahir Maharaj
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January 11, 2025

Hello @Innovate Automation Support

Based on my experience, sign-up errors in Atlassian products often occur due to issues with the browser, cookies, or cache. I’d suggest clearing your browser cache and cookies, disabling any ad-blockers or extensions that might interfere with the sign-up process, and trying again in an incognito window or a different browser.

If the issue persists after trying these steps, it might be a temporary system problem or a specific issue with your account. I’d recommend opening a ticket with Atlassian support at https://support.atlassian.com/contact/#/ for further assistance.

 

 

Innovate Automation Support January 11, 2025

tried....worked for different email but not this one

 

0 votes
Manoj Gangwar
Community Champion
January 11, 2025

Hi @Innovate Automation Support Welcome to the community!

I believe this requires a backend fix from the CA team. Please create a ticket from https://support.atlassian.com/contact/, you can select billing.

Innovate Automation Support January 11, 2025

unable to create ticket for signup in any option

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