Site admins cannot create tasks or add attachments - Urgent!

[Kayla Davis]

Hello - Several folks on my project cannot add an attachment.

One site admin cannot create a task!

Please help.

Thanks,
Kayla

[Maarten Cautreels]

Hi Kayla,

While we'd love to quickly help you I'm afraid we'll need more info. I would imagine the fact to many people cannot add attachments is the most important so I'll focus on this problem first. Can you share some information on the project configuration. If possible share a screenshot of:

• the Permission Scheme used for this project
• the Users and Roles for this project
• two usernames/fullnames that cannot add any attachment

In the meantime you can also open an issue of the project and use the Permission Helper as an admin to see if a particular user can add attachments and if not, figure out the reasons:

You can find the Permission Helper in the Admin menu of the issue (if you have the permissions off course):

Best,

Maarten

[Kayla Davis]

[Kayla Davis]

So far, no one besides myself, can upload attachments

[Joe Pitt]

There is a misconception among many new JIRA users that being an admin give you the 'keys to the kingdom'. It doesn't and it violates a basic tenant of security. The permission scheme assigned to the project controls what users can do what functions.  In my opinion, the best granularity is for project to use project roles. That way one permission scheme can be used for all projects. The project admin controls membership in the project roles. The JIRA admin, who builds the scheme, can put the permissions and project roles that can do the action in a table for quick access by the project admins.