Site has been down for almost 48 hours

[Amanda.Thomas]

Hi team - when can we expect this to be back online ? many thanks, Amanda

[Dave Bosman [Realdolmen]]

Hi @Amanda_Thomas 

Atlassian is working hard on restoring all the impacted sites.  

you can check the Atlassian Status page  for the status of their products. 

We, as the community, are unable to give you a timeframe when your site will be restored. You can contact Atlassian directly via https://support.atlassian.com/contact if you have any questions or concerns.

Regards

Dave

[Ollie Guan]

Hi @Amanda_Thomas ,

Update - We are continuing to move through the various stages for restoration. The team is currently in the verification stage on a subset of instances. Successful verification will then allow us to move to reenabling those sites. Once reenabled, support will update accounts via opened incident tickets. Our efforts will continue 24x7 through this process until all instances are restored.

https://jira-software.status.atlassian.com/

[Stephen Sifers]

Hello,
We apologize for the length of this ongoing incident and for not being more proactive in our communication with you. We understand how mission-critical our products are for you and want to make sure we are relaying the most accurate information possible.

While we really want to get in front of you live to answer your questions, we are prioritizing getting customers up and running first and foremost. We will host an AMA (Ask Me Anything) after we get all of our customers fully restored.

In the meantime, please add your questions here and we will respond as quickly and transparently as we can. Some questions may not be answered until we do an official PIR, but we will let you know that and answer as much as we can now.

Our Chief Technology Officer Sri Viswanath has posted a blog about this incident with more background and details, and our team is working around the clock to move through the various stages for restoration.

We are working 24/7 to restore your service. Thank you to those who have been sharing all the information you know from your support requests. Thank you for being open, honest, and caring for your fellow Community members. This speaks a lot about what makes Community a special place.

Lastly, if you're unsure if a support request was raised on your behalf, please let me know, and I will personally check. My team and I went through all Community posts related to this incident to ensure everyone's site had a support request.

Regards,
Stephen Sifers | Product Lead, Community

[Stephen Sifers]

Hello, We're sorry you've been impacted by this incident. We have sent email communications to all affected customers which provide further details of the incident as well as a link for live status updates. Reach out to us at https://support.atlassian.com/contact if you have any questions or concerns.

Additionally, we’re checking and validating anyone who has posted in Community to report their site has been impacted and we are creating a support request on their behalf. If you’re unsure if an issue has been created for your site we suggest reaching out to your site admins or technical contacts.

Regards,

Stephen Sifers | Product Lead, Community