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Peter Rendeš November 23, 2019

Just see only:

Site unavailable

Your Atlassian Cloud subscription hasn't been renewed. If you are the site administrator, please check the status of your account on my.atlassian.com.

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into admin I see:

Due to missing billing details your instance has been deactivated.
If you would like to reactivate your instance, please provide billing details.

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How i can prove it? I do not understand

3.png2.png1.png

 

Peter

3 answers

1 accepted

0 votes
Answer accepted
carlosughini
Community Champion
November 24, 2019

Hello Peter,

From the information that you provided, it seems that you didn't provide billing details, and for this reason Atlassian was not able to renew your license.

I strongly recommend checking your billing details in the left menu, and in case you believe that it is everything is correct, the best approach would be to create a ticket with Atlassian using the link below:

Hope it helps, Peter.

Carlos

2 votes
Shahab Ali
Contributor
March 15, 2021

Annoying, seriously annoying. Takes me to nowhere in the end! Terrible user experience 

0 votes
Peter Rendeš November 23, 2019

???

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