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Smart replies not working

MJ April 15, 2025

I have enabled smart replies in settings but it is not populating in the application. It was for a brief moment but nothing now. I would greatly appreciate some kind of feedback. Image 4-15-25 at 11.27 AM.jpeg

 

2 answers

1 vote
Marc - Devoteam
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April 15, 2025

Hi @MJ 

Smart replies option is in relation to "canned Response" option in comments on issue/work item in JSM projects.

This function is not for Jira Software/Core projects.

0 votes
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 16, 2025

Hello MJ,

Welcome to community :) 

I understand the smart replies is turned on global level and also at your personal settings 

Screenshot 2025-04-17 at 11.31.20 AM.png

 

Looks like some issue in the feature for your instance. Please reach out https://support.atlassian.com/contact/

Team will further see what is wrong with in the backend

Thank You,

Prachi

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