Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Status and assignee does not update in cloned issue

Sophie Petenko October 10, 2022

POV: issue is created in project A, it's automatically cloned into project B, and linked. If any field is updated in trigger issue (in any project), the cloned issue is updated subsequently. 

I have set the automation, however, Status and Assignee are not updated in the cloned issue, they do not even trigger the rule as showed in audit log ;( Screenshot 2022-10-10 121054.png

 

2 answers

1 accepted

2 votes
Answer accepted
Sakina
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 10, 2022

@Sophie Petenko  could you try using field value change trigger add all fields that you want

 

image.png

Sophie Petenko October 10, 2022

Thank you! It's working just perfectly 

Like # people like this
0 votes
Ismael Jimoh
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 10, 2022

Good day @Sophie Petenko 

With the following topic, I would say for status, you would need a transition rule because though it is a field, the status needs to be transitioned to get to. Make sure the automation user has the transition permission.

As for the assignee, make sure the user in question can be set as an assignee(Assignable user in project B permission scheme) and the automation user can assign issues (Assign Issue in project B permission scheme).

I will suggest breaking this out of the bulk field edit change to test it first and validate that it works and then adding the step that worked for you also to the main Automation.

Regards.

Sophie Petenko October 10, 2022

Unfortunately, all mentioned above was tried still no trigger of the rule 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events