Status is closed but can't get Resolution to show a status.

[Greg Flinn]

Super Newbie question: a task in our custom workflow has a status of CLOSED which is the default Resolution, however Resolution is "Unresolved". 

Need help to try and get this to work correctly. I've read posts but it's still not populating for me.

Help me please? 

[Nic Brough -Adaptavist-]

Please do not mix up status and resolution.

Status is an indicator of where an issue is in the workflow.  Resolution is a flag that when <empty> means the issue needs attention, and when it's filled, the issue needs no more work (and the value should be indicative of why no more is needed)

You should set and clear resolution as you move in and out of status you consider "done"

[Marcin Żurawiecki]

Hi @Greg Flinn,

Please see this kb: https://confluence.atlassian.com/jirakb/resolutions-are-not-set-225122076.html

Kind regards,
Marcin

[Mark Markov]

Hello @Greg Flinn

If you didnt have screens with resolution on this transition and want to set default resolution during the transition, you need to add "Update Issue Field" postfunction, that will be set Resolution.

[Tom Lister]

Hi @Greg Flinn

You would need to set a resolution in the workflow step or pop up the Resolved Issue Screen and get the user to set a resolution.