Status wise AVG time for a ticket stay

[Rithvik Banka]

Need some help for a filter with Status wise and AVG time for a ticket stay in an August month in ascending order.

[Emre Toptancı _OBSS_]

Hello @Rithvik Banka ,

JQL queries can only filter issues. JQL can't make calculations on issues. For that, you will need a marketplace app.

If you are OK with using a marketplace app for this, our team at OBSS built Timepiece - Time in Status for Jira exactly for this. It is available for Jira Server, Cloud, and Data Center.  

Time in Status mainly allows you to see how much time each issue spent on each status or each assignee. 

   

You can combine the time for multiple statuses to get metrics like Issue Age, Cycle Time, Lead Time, Resolution Time etc. 

For all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. For example total in-progress time per customer or average resolution time per sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend. 

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects for Jira Cloud.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

   

Timepiece - Time in Status for Jira

EmreT

[Mehmet A _Bloompeak_]

Hi @Rithvik Banka ,

What your looking for is not possible with the built-in JQL functionalities. You can calculate it by coding which parses issue history rest api json for each issue. Or you can search for marketplace apps which does the same for you.

There is a good solution for your request - Status Time Reports app developed by our team. It can display the average status time grouped by any field(e.g assignee, reporter, issue creation month).

Here is the online demo link, you can see it in action and try without installing the app.

If you are looking for a free solution, you can try the limited version Status Time Reports Free.

Note:

If you are interested in definitions and differences between cycle and lead time, you can have a look at the article below.

Cycle Time and Lead Time in Jira: Productivity Measurement with Two Critical Parameters

Hope it helps.