Step-by-step instructions to integrate zendesk and JIRA ondemand

[Marc Evans]

I am unable to find instructions that explain step-by-step how to integrate current version JIRA ondemand with Zendesk. I do find instructions for older versions of JIRA (4.4 for example), but they talk about administrator interface that do not seem to exist for ondemand. Please point me at step-by-step instructions that will work for the current ondemand version of JIRA.2

[francis]

(I'm with the team that builds Exalate which provides an issue synchronisation solution)

One of our customers had a problem with connecting multiple Zendesk instances with a single Jira and populating an insight custom field at the same time.  Given that the out-of-the-box solution for syncing between Zendesk and Jira is limited to single instances, another approach was necessary.

The 'Exalate for Zendesk' connector, which we released officially last week provides this capability (next to many other capabilities) such as

* No dependencies between the different instances
The target project is selected on the Jira side.  Whenever you need to make a change in your Jira configuration - you can do it without affecting the synchronisation agreements.

* Completeness
Whenever you exalate an issue to Jira, you can send over the complete ticket history (all comments, descriptions ...).  And comments are copied over as if they have been created locally.  Status synchronisation is possible also on Jira Server

* Multiple bidirectional connections
You can link a single Zendesk instance with multiple other instances (Jira (all deployment models), ServiceNow, Github, ... and more to come), or link a single Jira with multiple Zendesk instances (or any permutation you can imagine)

The steps to set up such an environment are

* Setup the add-on on the Zendesk side (here)

* Setup the add-on on the Jira side (here)

* Follow the getting started documentation (here)

Let us know if you would like to see it in action - we're here to demo the capabilities of Exalate  and to discuss your requirements - just select a convenient timeslot here

[IntegrateCloud]

We have changed our pricing plan and now we are offering Free plan for life with no limit on transactions so Sign up for Free on www.integratecloud.com.

We are also listed on Atlassian Marketplace

https://marketplace.atlassian.com/plugins/integratecloud.com

[IntegrateCloud]

Sign up for Free on www.integratecloud.com with no credit card required and see how easy its to connect Zendesk and Atlassian Jira.

[IntegrateCloud]

Alexandre,

We have posted an article on Zendesk on how easy its to connect Zendesk and Atlassian Jira.

https://support.zendesk.com/entries/31425266-Setting-up-and-using-Zendesk-with-OnDemand-JIRA-IntegrateCloud-Microsoft-BizSpark-Partner-

[IntegrateCloud]

Hi Alexandre,

Could you try www.integratecloud.com. You can connect Zendesk and Atlassian On-Demand jira easily with 4 easy steps.No need to download plugin or install.Its totally Software as a service solution.Following are 2 short youtube videos on our Solution.We are looking for early adopters and we can customized solution based on your needs.Would really appreciate if you could give it a try.

Youtube URL (Overview on Connecting Zendesk and Jira using IntegrateCloud)

https://www.youtube.com/watch?v=rpxTq9_uvlk

Video tutorial:

https://www.youtube.com/watch?v=DVHr6YNsJiY

[Alexandre Cuva]

But it mean we will need to pay so much money that we cannot afford

[IntegrateCloud]

No dont worry about the pay.Use it for free and give us Product Feedback.Since we are looking for early adoptors we want companies to use it and give us feedback.

Would really appreciate your feedback and would be really happy if you can atleast give a try for free.

[IntegrateCloud]

Alexandre,

Dont worry about the money.I would be really appreciate if you could try our solution.Its 4 easy steps to get started.No need to download or install.

[Roma shah]

I am Chirag Shah and i am founder of IntegrateCloud Inc (www.integratecloud.com) and we have launched a product which allows seamless connection between Zendesk and Atlassian Jira.I would really appreciate if you can go through this overview video and try free for 30 days on our website (www.integratecloud.com).Please use google chrome or Mozilla or IE10.

Youtube URL (Overview on Connecting Zendesk and Jira)

https://www.youtube.com/watch?v=rpxTq9_uvlk

Our website:

www.integratecloud.com

[JustinA]

JIRA OnDemand has a different layout than the self-hosted JIRA; in which you configure the Zendesk application link via the Application Links settings in standalone JIRA.

In JIRA OnDemand, you should configure the Zendesk integration via the Cloud Connectors section. See this page for a tutorial on how to integrate Zendesk with JIRA OnDemand.

Hope this helps, mate!

[Jennifer Zou]

Hi Justin,

This link you provided is not working...

[Dennis Kromhout van der Meer]

Hey Marc, check this guide here: https://support.zendesk.com/entries/20560907-zendesk-for-jira-2-0-getting-started#jira_setup_connection

Be sure to start at step 2, we already took care of step 1 for you :)

Also, use "Cloud Connectors" instead of the default Application Links

[Dennis Kromhout van der Meer]

Please mark the question answered if this helped you, which makes it easier for future users :)

[Brian_Adkins]

I just followed the directions in your link and got my Jira (on-Demand) up and running with out Zendesk (plus) system.... seems to be working great. Thanks!

[Brandon Bowersox-Johnson]

As of Fall 2014, the current status is:  

Version 3 (v3) of Zendesk for JIRA integration only works with JIRA Cloud/on-demand JIRA.  Installation instructions here: https://support.zendesk.com/entries/39449027?page=2 . Usage instructions here: https://support.zendesk.com/entries/40075496-Using-the-Zendesk-for-JIRA-OnDemand-integration

Version 2 (v2) of Zendesk for JIRA integration still works for JIRA Server/on-premise installations. Instructions are here: https://support.zendesk.com/entries/20560907-Setting-up-and-using-Zendesk-with-JIRA .

v3 is not yet available for JIRA Server/on-premise JIRA.  On-premise v3 support is waiting on Atlassian to make their Atlassian Connect framework available for server/on-premise installations, according to ZenDesk.  I would love to know an expected timeline.  Any updates?

[Alexandre Cuva]

Anyone as an Answer for us, because the document doesn't work anymore the last JIRA on Demand, the connector doesn't have Zendesk

[Brian_Adkins]

I just followed the directions above and got my Jira (on-Demand) up and running with out Zendesk (plus) system.... seems to be working great.

I used the link provided by Denns K. above.

[Guy Kelsey]

did this answer help? We're having the same trouble - despite following the instructions and looking through these forums we are unable to get the cloud connecter setup working correctly. We filed an issue...

It seems as though the docs are for 2.0 and maybe not OnDemand specific?\

[Dennis Kromhout van der Meer]

Please mark the question answered if this helped you, which makes it easier for future users :)