Story closed but dont resolved

[Isaac Oliveira]

I have working with tasks with my team but today I realised that some tasks dont show up in the dashboard with status "closed".

Looking details I discovery that the status is "Closed", but the problem is that resolution is "not solved".

[Jose Luis Gaitan]

Hello, @Isaac Oliveira ; Maybe you need to review the resolutions of the workflow. I enclose a link with info I hope could be useful for you.

https://support.atlassian.com/jira-cloud-administration/docs/configure-statuses-resolutions-and-priorities/

[Isaac Oliveira]

Hi Jose, my workflow is set up. And my resolutions are active.

[Evgenii]

Check transitions to "Closed". Looks like that you don't have function, setting "Resolution" on one them. And then you can add there resolve issue screen or postfunction.

You can check history log of Story without resolution, and see, from what status was made transition, without setting "Resolution".

[Evgenii]

Check your workflow. It looks like that you don't show Resolve Issue Screen, to set resolution. OR you can automaticaly set resolution in postfunctions, using "Set field value" option. There you can select "Resolution" field, and set needed resolution value.

[Isaac Oliveira]

I cant batch move items to resolved, appears blocked.
The strange thing is that I'm the tool's administrator.

The tasks that I migrated to completed and even so are not resolved, they have a history.

[Evgenii]

check transition from "deploy prd" to "Closed" - looks like that there is no "Resolution" setting. As for batch moving - you can't make it, because there are no transitions from "Closed" to other statuses

[Isaac Oliveira]

How do I add resolution to status?

[Evgenii]

Edit transition, add "Resolve Issue screen". Next time, when issue will be closed, a screen will be shown, to choose resolution 

[Isaac Oliveira]

Thank you very much, I just updated the two workflow I have.
Also, is there any way I can put these tasks as "resolve"? There are 34 with the same case.

[Evgenii]

well, that's not so easy.

You can make temporary transition from closed to previous status, transfer tasks, and then correctly close it.

There are other variants, but this is most simple.