Structure for Jira "allow changes via structure" does not work for manual adjustments

[george_alford]

Problem:

When inserting a structure within another structure and ticking the "allow changes via structure", I can move items from folder to folder in the parent structure, but these manual adjustments are NOT reflected in the child structure.

However, the issue only occurs on one of my structures. I have the same child structure inserted in a different structure board and it works as expected.

I have tried deleting and re-inserting the folder and insert generator, but it doesnt work.

I can edit/delete/add tickets and it is reflected in the child structure. The issue is limited to "manually moving items" from this particular structure.

What can I do?

JIRA Version v8.13.6

Structure version TBD

[Stepan Kholodov _ALM Works_]

Hello @george_alford 

Please clarify - do you have Structure Cloud or Structure for Server/Data Center deployment of Jira?
To be able to help you, we would need to have a look at your setup. Please submit a request at our support portal at support.almworks.com and we'll get back to you shortly.

Best regards,
Stepan Kholodov
ALM Works