Dear Support Team/Product Support,
Hello,
I updated my subscription to the annual plan on May 7th at around 8:40 AM, and I also received a confirmation email regarding this change. On my subscription page, the billing cycle is correctly shown as annual, and the next renewal date is listed as May 7, 2026.
However, I noticed that at 9:00 AM on the same day, I was still charged for the monthly plan, and an invoice was issued for that charge.
Could you please check what happened?
If possible, I would appreciate it if you could refund the monthly charge issued today and make sure the annual plan is correctly applied going forward.
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