Successful install on external server, but how to reach it?

[Blommetje]

I installed a stand alone JIRA version on my dedicated hosted server (third party). I logged in via Remote Desktop, downloaded JIRA and installed it. Now it works, but i don't know how to reach it via web.

Localhost:8080 works fine via Remote Desktop...

Don't know where to start really...

[Jo-Anne MacLeod · Accepted solution]

Check you server firewall to make sure that it can send/receive on the ports 8080/8005 (or whatever ones you have used).

[Blommetje]

It wwas the firewall. I opened it in the windows firewall under the Control Panel. Does this have any influence on the safety? Is 8080 dangerous?

[Adam Laskowski]

Port 8080 isn't a dangerous port to open, no more so than running a webapp on port 80 (which is what http requests default to normally).

[Jo-Anne MacLeod]

One more thing, if you use port 8080, you will usually need to add the port number to the end of your address, for instance, jira:8080. You can add in an alias to avoid having to do that (its a network thing so your network people would have to do it), or if you switch to port 80, it will, as Adam has mentioned, default to using that port. That means that all you or your users would need to do is type: jira (or whatever the name/ip of your instance is). Its a bit less typing that users may be happy about.

If you are happy with my answer can you mark this as answered/correct. Thanks. :)

[Blommetje]

Jo-Anne, one more thing. Would it be possible to create a domain url (like: myjiraissuelist.com) and forward it to the current location? Any ideas on how to do this?

[Jo-Anne MacLeod]

Sorry for the delay. Yes, you can set this up, but that is a network question and is not my area of expertise. Someone here may be able to help you...or perhaps you own internal network people.

[sysadmin]

Hi,

This worked for us. Add an exception in the firewall for the JIRA application web server (Tomcat v8). This is the path and file you'll need to exclude for a default install. You can change it if you have customized the JIRA install.

C:\Program Files\Atlassian\JIRA\bin\tomcat8.exe.x64

Yes that's correct. The "tomcat8.exe.x64" and not tomcat8.exe or tomcat8w.exe

Hope this helps!

Ryan

[Blommetje]

oh, i was messing around a bit with my jira and i removed. Uninstall did not work, so shift-del on the folder. Re-installed it, but now i won't run. simply says the page can't be loaded.

Any clues on this? :(

[Joe Pitt]

If the localhost:8080 works the ipaddress:8080 should, providing you can get to the server. Have you tried pinging it from the PC you're trying to got to it from?

[Blommetje]

Yes, i can ping it without problem. When i type the IP direct, i see the domains default page (plesk). 8080 does not come up. Firewall issue perhaps?

[Jo-Anne MacLeod]

Firewall issue, could very well be. Check to see if its blocking. On your server, you may want to turn off the firewall entirely. But that is a decision that only you can make.

Do you have a the same problem if you use port 80?

You may also want to try a fully qualified host name.

[Peter von Hofer]

You have to replace "localhost" by the ip address or server name of your hosted server.

You probably used the ip or name when you logged in via remote desktop

[Blommetje]

Hmm, doesn't seem to work. I have a server with several domains on it (url's) which i tried all. Both with :8080 and without. Sometimes it takes very long for a timeout, and sometimes (when the url is off i think) it gives 4040 within the second.

Should I not set something up in the server?