Super urgent!! Cannot access some Classic boards

[Josefin Bengtsson]

Hello!

We have noticed that we cannot access some of our Classic boards. Getting the error message "We're having troubles connecting to your boards" (see attached). Is this a Jira/Atlassian issue or something we have done on our end?

[Clark Everson · Accepted solution]

@Josefin Bengtsson 

I would suggest submitting a ticket to Atlassian. In Cloud and Data Center/Server environments, any issues like that are on the backend, however for Cloud Atlassian handles it where in Data Center your company or a vendor would be handling it.

Best,
Clark

[Dirk Ronsmans]

https://support.atlassian.com/contact

[Josefin Bengtsson]

Thank you very much @Clark Everson  &  @Dirk Ronsmans , I've opened a ticket!