Support inquiry - required logs

[Erich Oberle]

We host Jira and Confluence on-prem.  If we need to open a support ticket with Atlassian for an issue what are some of the types of log or support files we may need to transfer to Atlassian?  I need general information for us to get approval to send such data.

[Bharat Kalia]

Hi @Erich Oberle - You can reach out to Atlassian Support by creating a ticket here.

Thanks,

Bharat

[Matt Doar _Adaptavist_]

Is that one only for Partners?

The info wanted can be generated as a Support zip file within the Jira app by a Jira admin