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Support inquiry - required logs

Erich Oberle
Erich Oberle
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February 6, 2025

We host Jira and Confluence on-prem.  If we need to open a support ticket with Atlassian for an issue what are some of the types of log or support files we may need to transfer to Atlassian?  I need general information for us to get approval to send such data.

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Bharat Kalia
Bharat Kalia
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February 6, 2025

Hi @Erich Oberle - You can reach out to Atlassian Support by creating a ticket here.

Thanks,

Bharat

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Matt Doar _Adaptavist_
Matt Doar _Adaptavist_
Community Champion
February 6, 2025

Is that one only for Partners?

The info wanted can be generated as a Support zip file within the Jira app by a Jira admin

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