Swimlanes by Stories have disappeared for team kanban board

[Stephanie Rebelo]

The swimlanes on our board have disappeared.  It is based on Stories.  I have even compared board settings to other teamboards who still have their swimlanes showing and everything is the same.  The stories still have their subtasks attached.  Only columns are visible.

[Pramodh M · Accepted solution]

Hi @Stephanie Rebelo 

Welcome to the Community!!

Here are the Troubleshooting tips :-

If you are using the Scrum board, the sprint should be active in order for issues to appear on the board.

• Check the Board filter
• Check the status mapping to the columns
• Make sure your quick filter is not selected resulting disappearing in issues
• Finally, double confirm your swimlane is set to stories

Let me know. Sending the screenshot of the board configuration will help us to troubleshoot the issue!!

Thanks,
Pramodh

[Pramodh M]

FYI

The filters for the team-managed projects are followed by the "Group By" option.

Along with that, check the board settings for column mapping.

[Pramodh M]

Hi @Stephanie Rebelo 

Seems like you are in Company managed project!

Could you please share the board settings page for the General and Swimlanes option?

Please check the filter is defined as 

project = project-key ORDER BY Rank Asc

Thanks

[Stephanie Rebelo]

This is a company managed project

[Stephanie Rebelo]

[Stephanie Rebelo]

[Pramodh M]

@Stephanie Rebelo 

Obviously, it's because your filter contains

issuetype! = sub-task

the above should be removed

Contact Board Admin to modify the board filter and display issues!!

[Stephanie Rebelo]

Thank you Pramodh for your help, I shall contact the board admin with this information.

[RISHAV KUMAR GUPTA]

Hi @Stephanie Rebelo can you check by group as subtask in the right hand corner . bcoz the swimlanes are for subtask in team managed project . 

thanks !!

Rishav 

[Stephanie Rebelo]

Hi Rishav,
I don's see that Group by option.

[RISHAV KUMAR GUPTA]

Hi @Stephanie Rebelo you are using scrum company managed  in that you are working in sprint so if you want to group the story  issue by swimlanes you need to navigate through the board setting .

Thanks !!

Rishav

[Stephanie Rebelo]

Hi Rishav,
I have done that and the Swimlanes setting are correct. I have compared our board settings with other teams and it all looks the same but for some reason our swimlanes are now gone this morning, they were still showing fine on Friday.

[RISHAV KUMAR GUPTA]

Hi @Stephanie Rebelo As you have send the screenshot i got to know that you are not added to the board admin . check in general setting that your name is there . board admin  can only configure the settings. 

 

just check once if you are a board admin you can configure the board if not ask your jira admin to do so .

Thanks !!

[Stephanie Rebelo]

Hi Rishav,
I know I am not board admin but am still trying to troubleshoot why our board has lost its swimlanes over the weekend.

[Meghan Bowman]

I observed the same.  The issue is that I had removed issue type "sub-task" from our board query last week.  I added back the "sub-task" issue type to the query and the status then displayed.

[Stephanie Rebelo]

Indeed a filter query issue, our team admin had inadvertently made changes to the scrum board query in creating another dashboard.