Sync from Jira Server to Jira Cloud w/o any install on Jira Server.

[Henry Staples]

Hi,

We have a client running Jira Server, v9.4.2 I think. We have admin rights on all a project on that server but no server rights for installs. We have internal network access to the server, but no public access to it. We would like to sync data from there into our Jira Cloud instance so that we can keep with our standard development workflow. The products I have seen, mostly, require an install on the Jira Server which is just not an option. We *can* install software on a server that can access the instance via API and have that sync the data to our Jira Cloud. Any ideas on appropriate products? I have a Backbone demo on Tuesday but am jot clear how that would be configured for our situation. It doesn't appear Exalate would work for us. Thanks.

Henry

[Matthias Gaiser _K15t_]

Hi @Henry Staples

thank you for describing your scenario. I'm part of the Backbone team and will try to help you.

I phrase it in my own words to validate that I understood you correctly.

• You have access to the client's network and therefore can access their Jira instance, but their Jira instance is not publicly available in the internet.
• You can't install any app on their instance.

There's still a way how you can sync issues in this scenario:

1. Install any on-premise Jira as a runtime for Backbone. This Jira does not need to have valid license.
2. Install Backbone into this Jira. You also don't need a usual marketplace license for Backbone.
3. Get a Backbone remote license from us. This license enables you to synchronize with another Jira which does not have Backbone installed.
4. Install and license Backbone for your Jira Cloud
5. Setup the synchronization in the on-premise Jira

I'll let my colleague know about our discussion here so that you can keep discussing this approach in the demo appointment on Tuesday.

Cheers,
Matthias.

[Henry Staples]

Ah, very good, I see. Another Jira instance that we can admin. Okay, I'll keep that on the radar.

[Madeleine Vironda -Adaptavist-]

Hi @Henry Staples

My name is Madeleine and I am the Product Manager of Stitch It, a new Atlassian integration app. It’s a scripting tool that allows you to build complex integrations between Atlassian apps or Atlassian to third-party apps. Stitch It does not require you to install an app on your instance, you simply need to create a link between our tool and your instance via a connector and we offer connectors for both Jira Cloud and Jira On-Premise (or you can make use of our generic connector to access your instance with basic authentication if you face permission issues).

We have a few templates (pre-built solutions) that could help you get started with the use case you mentioned above:

1. Migrate custom field values for issues from Jira On-Premise to Jira Cloud - this will show you how to move values over from an on-premise instance to a cloud instance
2. Keep 2 Jira Cloud Projects in sync - this shows you how to set up a sync 

Finally, if your on-premise instance is behind a firewall this shouldn't be a blocker as we have a way around this which you can read up about here.

If you are interested in a demo or to receive more information about our tool, please don't hesitate to get in touch with us here.

All the best,

Madeleine

[Henry Staples]

Okay, thanks for the info. I don't think poking a hole in the firewall will work. While we can technically handle it, I don't think it's a feasible solution. If you have a service we can install on an internal server, then we can examine further.