Synchronizing two JIRA setups

[Marta curry]

Hello -

One of our clients uses their own ticketing system via which they send requests to us. I'd like to know if there is a way to have those tickets get plugged into our jira ticketing system automatically, without having to clone them.

[Bob Swift]

You can use JIRA Command Line Interface to script copying from one system to JIRA or if they are both JIRA, then CLI Plugin for JIRA can be used to create a post function on the create to copy portions to the other JIRA.

[LucasA]

Hello,

You can use the remote APIs to create issues from your customer's ticket system to your JIRA instance. This page has all the methods that you can use on this matter.

Best regards,
Lucas Timm