Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

System plugins failed to start

double_di
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 20, 2020

Running jira 8.3.3 on ubuntu 16.04

Having issues on startup on one of the jira restarts:

System plugins failed to start: We haven't been able to start all the required system plugins

We couldn't start the following plugins:

 

  • Jira Projects Plugin (com.atlassian.jira.jira-projects-plugin)
  • Atlassian Jira - Plugins - Project Config Plugin (com.atlassian.jira.jira-project-config-plugin)
  • Embedded Gadgets Plugin (com.atlassian.gadgets.embedded)
  • Gadget Directory Plugin (com.atlassian.gadgets.directory)
  • Atlassian Jira - Plugins - Gadgets Plugin (com.atlassian.jira.gadgets)
  • Atlassian Jira - Plugins - Global Issue Navigator (com.atlassian.jira.jira-issue-nav-plugin)
  • Atlassian JIRA - Plugins - Quick Edit Plugin (com.atlassian.jira.jira-quick-edit-plugin)
  • Atlassian Jira - Plugins - REST Plugin (com.atlassian.jira.rest)
  • Opensocial Plugin (com.atlassian.gadgets.opensocial)
  • Gadget Dashboard Plugin (com.atlassian.gadgets.dashboard)

 

To fix it tried:
1. everything from https://confluence.atlassian.com/jirakb/troubleshoot-a-jira-server-startup-failed-error-394464512.html.

2. Upgraded jira from 8.3.3 to 8.8.1

3. again tried everything from https://confluence.atlassian.com/jirakb/troubleshoot-a-jira-server-startup-failed-error-394464512.html

4. Installed a new jira with the same home dir as the old one (made a copy)

Nothing did work. 
Debug plugin logs have timeout errors and jira crashes

 

2 answers

0 votes
Piyush_Annadate
Contributor
December 24, 2021

To fix- 

  1. Stop the JIRA instance
  2. Keep back up in case of JIRA_HOME/plugins/.bundled-plugins and JIRA_HOME/plugins/.osgi-plugins
  3. Delete JIRA_HOME/plugins/.bundled-plugins and JIRA_HOME/plugins/.osgi-plugins (just these two folders)
  4. Restart JIRA
0 votes
Ильмар Хабибулин
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 4, 2020

Have you managed to make it work again? I have simular issue with 8.8.1, even upgraded code to 8.11 with no luck

double_di
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 10, 2020

After tons of retries and cache cleaning, and server rebooting jira finally started up. I think my host didn't have enough resources, but don't know what specific. After that, i moved jira to a more CPU powerful server and didn't experience that problem ever again 

Ильмар Хабибулин
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 12, 2020

Yes, i came to the same conclusion. Virtualisation experienced massive overload, so some machines ended up in freeze state. Moved Jira to hardware and now it works like a charm.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
VERSION
8.8.1
TAGS
AUG Leaders

Atlassian Community Events