Tasks made in timeline view do not show up in board view

[Karel van Leeuwe]

I have made and assigned multiple tasks in the Timeline view of Jira. However, I notice they do not show up in the Board view. There are no other filters applied in the board view. In the List view the tasks do show up as expected.

What can be the reason that tasks to now show up in the board view, even if there are no other filters applied? 

[Trudy Claspill · Accepted solution]

Hello @Karel van Leeuwe 

What type of project does this concern?

Click on the three dots next to the project name in the sidebar on the left. That should display a pop up. At the bottom of the pop up it will say something like Software Project and Company Managed. What does it say there?

If you are working with a Team Managed projects issues are created in the Backlog by default. You will need to go to the Backlog tab and move issues from the Backlog section of the list to the Board section of the list.

[Karel van Leeuwe]

The pop-up says "Software Project Team-Managed". To my knowledge, I do not have a backlog. It's a regular Kanban board, not a Scrum board.

[Trudy Claspill]

Hello @Karel van Leeuwe 

Looking at the image you provided showing the Board view I can see a tab labeled Backlog, immediately to the left of the tab labeled Board.

If you don't want to have that option available, an instead have all issues displayed directly on the board, you can go to Project Settings > Features, then deactivate the Backlog feature.

[Karel van Leeuwe]

This has resolved my issue. Thank you!

I indeed could find the "lost" issues in the backlog tab, which I did not use before. I will disable this feature going forward.

[Prachi Bolar]

Hello,

Welcome to the community :) 

Timeline is based on Epics. If the epic is created from timeline and a task is added to it, issue will appear on the timeline

For board, its based on filters of the board, column mapping .

Common causes

For Scrum and Kanban boards

1. The board's filter is blocking some issues. Keep in mind that the board's filter controls the visibility of issues everywhere on the board

2. You have a quick filter that was selected on the Board. Any issue filtered out by the quick filter will be hidden from the board

3. The user does not have the appropriate permissions to view or edit those issues.

4. Mapped columns to statuses are not mapped in the board's configuration.

5. Sub-Filters may hide issues.

6. On a Kanban board, the Epics Panel is enabled, which will move all Epics to the backlog.

7. On a Kanban board, Swimlanes are enabled.

Thank You.

Prachi

[Mohanraj Thangamuthu]

Adding to the steps from Trudy. Let us know whether this is Kanban or Scrum board. You could verify the column mapping once of the board setting as well. Thanks