Teams: Smart Connect for Jira will not connect

[Fritz Yoder]

After installing the Teams Smart connect for Jira app in teams i am asked to login.  I select Jira Cloud and click login.  the connection window never goes away.  We are using the trial version of MicroSoft Teams for Jira on the jira side.  I do have one user working but i can't seem to get a second to connect.

[Tobias Viehweger]

Hi Fritz,

saw that you already opened a support request with us as well, just got back to you there!

Thanks

Tobias

[Kyle Caron]

I am experiencing the same exact issue as Fritz. Could you post the solution here or is this something that requires an individual support request?

[Tobias Viehweger]

Hi Kyle,

I'm not totally sure what the issue actually was for Fritz, so we are not sure what could be causing this. It would be best if you reach out to use via our support here: https://yasoon.atlassian.net/servicedesk/customer/portal/3

Or you can send me a Teams message directly: tobias.viehweger[at]yasoon.com

[Jordan Knox]

Hi Tobias, I just sent you a teams message about getting JIRA DC working. Everything is configured but smart connect will not work. Please help me out