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Teams membership API returns 401

Hyunjun _Jun_ Jyun August 5, 2025

Hi team,

I am experiencing an authentication issue while working with the JIRA API. Following the documentation provided in this link, I have been attempting to make API requests, but I consistently receive a 401 Unauthorized error.

I have tried various approaches and configurations, but all attempts result in the same 401 error response. This is particularly puzzling as I am an admin for some of our organization's sites, yet I am still unable to authenticate successfully.
(I've tried 

POST /gateway/api/public/teams/v1/org/ORG_ID/teams/TEAM_ID/members and 
POST public/teams/v1/org/ORG_ID/teams/TEAM_ID/members and none of them worked while getting a team information did work)

Could you please help me understand what might be causing this authentication failure? I would greatly appreciate any guidance on resolving this issue. Please let me know if you need any information.

Thank you for your time and assistance.

2 answers

0 votes
Carlos Garcia Navarro
Community Champion
August 5, 2025
Hyunjun _Jun_ Jyun August 10, 2025

Hi, this is the article I did follow on, and it still gives me 401 while getting a team information does work.

0 votes
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 5, 2025

Hello, Good day. Please make sure to use the admin API as shown in https://support.atlassian.com/organization-administration/docs/manage-an-organization-with-the-admin-apis/ and not user account API token. Thanks

Hyunjun _Jun_ Jyun August 10, 2025

Hi,
I tried with the admin API token and it returns the same 401 error..

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 10, 2025

Could you share the exact end point that you are trying to access?

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