Tempo pluging not working for some users

I am using Jira Cloud with Tempo. For an unknown reason, some users do not have access to tempo anymore.

I see the following messages :

"loading app..." but the app never loads

"app is not responding. Wait or Cancel?" ...and nothing happens

1 answer

0 votes

Can you please ask the affected users to do a hard refresh on their browser.

In case the problem persists, can you please create a ticket in our Tempo Support system (https://tempo-io.atlassian.net/servicedesk/customer/portal/6) so we can better investigate this.

Best regards,
Susanne Götz
Tempo team

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The problem persists. ticket opened in the Tempo Support system:

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