The 'Site administration' option isn't availalble for some of our users

[brian_tobin_payzone_ie]

Some of our users who previously had the 'Site administration' option no longer do. These users have the same permissions/rights as other users who still have the option.

[Scott Theus]

Hi Brian,

Not to give you an answer from my days on a help desk many years ago, but...Can you double check their access? Ask a site-admin to go into the Users section and verify that they are part of the site-admin group, then ask the users to log out, close all the browser windows and log back in. 

You probably already did all of this, but its worth asking :)

-Scott

[brian_tobin_payzone_ie]

Thanks Scott,

Our site-admin has lost the option so I can't check that at the moment. I've logged out and back in but there's no change. I'll need to wait until I can get someone else who still has his access but that may take a while.

Would you have anything else I can try in the mean time.

Thanks,

Brian

[Tinker Fadoua]

Hi Brian,

Any changes in the Application Access  under Versions & Licenses?