The XRay app on Jira Software shows - 'You have an invalid license for the XRay App'

[Akshaj Dave]

The XRay app was working fine few days back and without any notification on Jira or mail, it has started showing 'Invalid License'.

We have a lot of test cases there that cannot be accessed right now. If anyone could help with

1. If there is a license key that needs to be updated or anything else?
2. How can we get the test cases - data back?
3. I have been reading that the basic functionality of XRay is free, so why is this happening?

I am attaching screenshots for reference - 

1. Error on opening Testing Board under a project
   
   
   
   2. Error on opening XRay settings under Project Settings
   
   

[Stefan Salzl]

Hi @Akshaj Dave 

according to the xray marketplace page and as I experienced in the past there is only a free trial version for 30 days. After that you have to subscribe a paid version (see pricing site of xray).

https://marketplace.atlassian.com/apps/1211769/xray-test-management-for-jira?tab=pricing&hosting=cloud

As far as I know data and configuration will be kept and available again as soon as there is a license subscription.

Best

Stefan 

[Carlos Garcia Navarro]

Hi @Akshaj Dave ,

I'd suggest to contact the Xray customer support: https://marketplace.atlassian.com/apps/1211769/xray-test-management-for-jira?hosting=cloud&tab=support

[Rogério Paiva - Xray Xporter]

Hi @Akshaj Dave and @Carlos Garcia Navarro 

Atlassian manages the licensing, so it is best to contact Atlassian support:

https://support.atlassian.com/

Since the Xray support will not be able to help when the problem is with licensing.

Thank you.

Kind regards,
Rogerio Paiva [Xray Support Team]