The connection between JIRA and Zendesk Support was interrupted

[Taiwo Ojo]

"You need to disconnect the linked Zendesk Support account and connect again using a Zendesk user with administrator privileges."

Anyone able to help please?

[Katie]

Here is a helpful link on how to set-up the connection between JIRA and Zendesk: https://support.zendesk.com/hc/en-us/articles/203660196-Setting-up-Zendesk-Support-for-JIRA-integration. 

I am getting the same message in JIRA right now. I believe it is due to the fact that we changed administrators from one to another person in Zendesk. Not sure if this is part of your question, but my concern is that if I disconnect and reconnect, I will lose all of the very many Zendesk tickets that are already linked. 

Does anyone know if we do disconnect and reconnect, are previous links removed? 

[Jerri Chiu (She/Her)]

@Katie did you ever find out if the previous links were removed if you disconnect and reconnect?

[Katie]

Hi Jerri I wish I could tell you definitively... We are no longer getting the error, and our links are still connected. It may have been that someone from my team corrected this without an issue, but I am just not 100% sure what ended up happening.