The server.xml file is missing parameters needed by Jira to handle requests that contain special cha

[hamzajrad]

I have a problem to start the jira software after migrating jira from 7.9.0 to 8.11. 

Adding this code didn't resolve my issue.

<Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;"
maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
acceptCount="100" bindOnInit="false" disableUploadTimeout="true" maxHttpHeaderSize="8192" 
protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"
/>

 Error message:

JIRA-Bootstrap ERROR      [c.a.jira.startup.DefaultJiraLauncher] JIRA has failed to start because of the following errors: [(Event: Level = (EventLevel: error) , Key = (EventType: setup) , Desc = Tomcat is misconfigured , Exception = The server.xml file is missing parameters needed by Jira to handle requests that contain special characters.<br/>)]

[Italo Qualisoni [e-Core] · Accepted solution]

Hi @hamzajrad ,

Your connector looks good to me, I think you might have others connectors in your server.xml and you will need yo apply this workaround to them as well

See step 2 of this KB https://confluence.atlassian.com/jirakb/jira-server-startup-fails-with-tomcat-misconfigured-error-958453799.html

• Find all connectors your application is using. Just search for Connector in the file, or look at the example below. You're interested only in connectors whose protocol is set to HTTP and HTTPS (not AJP).

[hamzajrad]

Thanks a lot for your reply! I figured out later that I need to add it to all connectors.

[Sonja Athing]

Super helpful.  Glad I found this post !