The status of account is invited even active email

[W]

Hi,

Today I have problem when I invite an email to our team but the status is stuck at Invited 
She also can not access any service in Jira even we did set up the right group
Is the anyone can help ? 
Thank you so much. 

[Nathan Phillips]

Hello @W 

Thank you for being a member of the Atlassian Community.

Can you please reach out to this user and have them double check their mailbox, including Spam, and any other folders that this email might have been automatically moved to?

If you are still having problems sending an email to this user, please respond here to let me know and we can create a Support Ticket for further investigation.

Thanks!