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The team is not receiving any emails on any activity of the tickets.

Bhavani
Bhavani January 22, 2020

Hello, 

The team is not receiving any emails on any changes to the tickets. even If our settings look fine. 

Can you please help us figure out this issue? 

 

Thanks in advance

Bhavani 

Screenshot 2020-01-23 at 11.11.05 AM.png

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Cristian Ionescu
Cristian Ionescu
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January 22, 2020

Hi Bhavani,

 

Did you check the notification scheme?

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Bhavani
Bhavani January 23, 2020

We are using the default notification schema, and only Admin users are getting the emails but not the JIRA users

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Adrian Stephen
Adrian Stephen
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 22, 2020

Hi @Bhavani 

Try using the notification helper and see if there are any errors there:

https://confluence.atlassian.com/adminjiracloud/jira-admin-helper-818578850.html

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Bhavani
Bhavani January 23, 2020

Everything looks fine in Notification helper and Notification schema.. still not receving emails for any actionimage (4).png

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