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The time to first response has been put up but it is showing up as breached even though the response

Namrata S Dyaganatti
Namrata S Dyaganatti August 22, 2023

what we can do for this description

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Kateryna_v_SaaSJet_
Kateryna_v_SaaSJet_
Atlassian Partner
November 30, 2023

Hi @Namrata S Dyaganatti 

Could you show your SLA conditions?

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