This archive doesn't contains any valid attachments (jira 6.4.7 to jira CLOUD)

[Danny Mensen]

Hello,

i've doing a migration from JIRA 4.1 to JIRA 4.4.5 to 6.4.7 and finaly to JIRA cloud.

after the export from 6.4.7 the attachments won't import. getting the following error:

• This archive doesn't contains any valid attachments

attachements.zip contains a dir attachments with the projects.

the server is running on linux ubuntu when copying to my local windows 7 machine the zip errors because of long file names.

[Danny Mensen · Accepted solution]

SOLUTION FOUND!

Hi Paulo,

I've already created my own solution. By making a cloud backup en exploring the backup file i found the filenames only have a id number from JIRA not a complete filename with file extention.

After making a python script thas renames all the file name from a complete name to a JIRA file id i can now import the attachments

part of my python script that renames all attachments:

is searches the attachment directory for sub directories when a file is found , the first char until "_" wil be the file name (JIRA file id)

def checkFileNames():
        found = 0
        reNamed = 0
        errors = 0

        print "$$$$$$$$$$$$$$ Starting to rename files $$$$$$$$$$$$$"
        for dirName,subdirList,fileList in os.walk(rootDir):
                for fname in fileList:
                        found = found+1
                        if "_" in fname:
                                fileId = (fname[0:fname.find('_')])
                                print fileId
                                print dirName +" "+fname+" "+fileId+" "+str(subdirList)
                                os.rename (dirName+'/'+fname, dirName+'/'+fileId)
                                reNamed = reNamed+1
                        else:
                             	print "Error "+fname+" not contain _ or already done"
                                errors = errors+1
        print "\n Renaming DONE \n found "+str(found)+" files Renamed:"+str(reNamed)+" Errors:"+str(errors)

so the new file tree looks like:

Attachments.zip

                     |-- Attachments

                                          |-- AAI

                                                   |-- (empty)

                                          |-- AANVRAAG

                                                   |-- AANVRAAG-1

                                                                   |-- 28193_Delivery Note-140010129VL-20141210-1131.pdf

                                                   |-- AANVRAAG-2

                                                                   |-- (empty)

                                                   |-- AANVRAAG-3

                                                                   |-- 28189_48822_48822___834174.pdf

                                                   |-- AANVRAAG-4

                                                                   |-- 28190_Quotation-140010209AN-1-20141016-1652.pdf

                                                                   |-- 28191_CVA goedkeuring JetBrains PhpStorm + Adobe Photoshop Ids xxxxxxxx.pdf

                                                                   |-- 28268_Delivery Note-140010597VL-20141217-0853.pdf

                                                                   |-- 28269_Levering PHPStorm.msg

                                                                   |-- 28297_LicenseCertificate-R187901.pdf

Hope atlassian wil document this as a important solution to the import errors people have when migrating and wil change this as option in the cloud import tool.

Danny

[Vik]

The if block in the script needs to be modified

if "_" in fname: 

needs to be changed to 

if "_" in fname and "thumb" not in fname:

After making this change, if the thumbnails are still not visible; please contact Atlassian Support.

Vik

[Paulo Junior]

Hi Danny,

If you are still in trouble, just contact support. We can try running a rsync with your attachments and that should solve the problem.

https://support.atlassian.com

[Danny Mensen]

Hi,

Yes i'm sure is used the following structure

today i've tried again also i've made a small attachments.zip with the following:

(xxxxxxxx = name)

Two projectsnames AAI and AANVRAAG back-uped from the JIRA server

the following still give a error when uploading 

Attachments.zip

                     |-- Attachments

                                          |-- AAI

                                                   |-- (empty)

                                          |-- AANVRAAG

                                                   |-- AANVRAAG-1

                                                                   |-- 28193_Delivery Note-140010129VL-20141210-1131.pdf

                                                   |-- AANVRAAG-2

                                                                   |-- (empty)

                                                   |-- AANVRAAG-3

                                                                   |-- 28189_48822_48822___834174.pdf

                                                   |-- AANVRAAG-4

                                                                   |-- 28190_Quotation-140010209AN-1-20141016-1652.pdf

                                                                   |-- 28191_CVA goedkeuring JetBrains PhpStorm + Adobe Photoshop                                                                         Ids xxxxxxxx.pdf

                                                                   |-- 28268_Delivery Note-140010597VL-20141217-0853.pdf

                                                                   |-- 28269_Levering PHPStorm.msg

                                                                   |-- 28297_LicenseCertificate-R187901.pdf

Whats wrong with these files and directory?

please help we have 500+ users to migrate and need a solution otherwise we must look for another program.

Danny

[Paulo Junior]

Hi Danny,

Could you confirm that the attachments.zip file structure is the following:

attachments.zip

                     |-- Attachments

                                           |-- Projects

In case you are sure everything is fine, then I would suggest you to open a support ticket under support.atlassian.net

Cheers,

Paulo