Ticket id at particular status for more than 3 days, then the ticket is rejected.

[Jira Billing]

Suppose we have a status "Awating Client Response", if a ticket is in that status for more than 3 days then it should be rejected automatically along with its sub-taks.

[Sreenivasaraju P · Accepted solution]

Hi @Jira Billing ,

You can try jira automation.  Using Scheduled automation you can do transition of the filtered issues.

[Jira Billing]

Thanks @Sreenivasaraju P ,

According to my understanding, we can run a scheduler at a fixed rate (number of days) and specify some conditions (JQL) at which it should run.

However, I want the scheduler to check every day if an issue is in a particular status for more than 3 days. If it meets this condition, the issue should transition from that status to another specified status.

If it is not possible through schedulers then kindly suggest any other methods.

[Sreenivasaraju P]

can you please try to created a filter using below query and check.

status = "Awating Client Response"  and status CHANGED TO "Awating Client Response" BEFORE -3d

then you will get the required tickets only and automation can run on these tickets only.

[Jira Billing]

Thank you @Sreenivasaraju PP. It works.